BY EUNICE EMEYAZIA
in furtherance of its efforts to ensure inclusive healthcare for all residents of the state, the Delta State Contributory Health Commission (DSCHC), has called on Service Quality Monitors (SQMs) in the State’s Social Health Insurance (SHI) scheme to report any case of treatment denial and poor services by the DSCHC accredited facilities.
The Director-General and Chief Executive Officer of the Commission, Dr. Isaac Akpoveta, made the call during an interactive meeting with the SQMs and other stakeholders at the Commission’s headquarters in Asaba.
Dr. Akpoveta said the SQMs were vital link between the Commission and the public, tasked with upholding the integrity and quality of healthcare delivery under the SHI scheme.
He urged them to ensure strict adherence to clinical protocols and hygiene standards, and to promptly report any challenges or complaints brought forward by enrollees, particularly cases involving the refusal of treatment by accredited healthcare providers.
Stressing the importance of transparency and accountability in the SHI scheme, the DG reiterated that the contribution of SQMs is critical in assessing the performance of healthcare facilities, building public trust in the health insurance scheme, and promoting equity and efficiency across the state’s health system.
Dr. Akpoveta emphasized that SQMs who fail to report from their designated locations will not be paid and may risk losing their positions.
“We have your data based on the reports you send to us. When the Commission does not receive a report from you, it is assumed that you did not visit your station for monitoring, and you will be marked absent. Your daily reports determine whether or not you will be paid. So, I urge you all to ensure that your reports are submitted on time,” he said.
He also commended several SQMs for their dedication and strong performance, noting that their efforts are already making a positive impact on healthcare facilities across the state.
The Director-General reaffirmed the state government’s commitment to providing accessible, affordable, and quality healthcare for all Deltans through the Contributory Health Scheme.
The emergency meeting was convened in response to growing concerns over Service Quality Monitors (SQMs) failing to effectively monitor their assigned stations and submit reports as required.
